Refund Policy

45-Day Money-Back Guarantee

1. Wrong/Damaged products and packaging could be replaced or refunded within 45 days of receipt of delivery.
2. Undamaged products can be returned for a refund for any reason within 30 days of receipt of delivery. For non-quality related warranty claims, the purchaser of the product (“customer”) is responsible for shipping costs.
3. Returns must integral item include all accessories with the original packaging. The warranty is not liable for lost, stolen, or damaged shipments for returning packages.


DISCLAIMER:


All Alupssuc products returned will be subject to review for authentication.
If any of the products are found to be fake, they will be confiscated and turned over to our legal department for further action.
One-Warranty for Quality-Related Issues

  • Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

  • Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

  • Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs.

SHIPPING & DELIVERY

Do you offer free shipping?+

Yes! All orders above $50 qualify for free standard shipping. Orders under $50 will be charged $5.99 for standard shipping.

How long will it take to process and deliver my order?+
  • Processing time: 1–2 working days for all orders.
  • Delivery time: Most orders are delivered within 3–7 working days.
  • We ship from our USA warehouses to ensure faster delivery.
Are there any customs duties or taxes?+

Alupssuc is not responsible for any customs duties or taxes. Any fees charged during or after shipment are the responsibility of the customer.

How can I track my order?+

You can track your order by entering your tracking code, order number, or email address on our Track Your Order page to view the latest shipping status.

ORDER INQUIRIES

Do we sell our items at any store locations?+

Shop our line of products not only on our website but also at established storefronts like Amazon, Temu, and TikTok Shop.

Am I able to change the address my order was placed under?+

Kindly reach out to our customer service team at support@alupssuclife.com.

Am l able to change items if l already placed my order?+

Kindly reach out to our customer service team at support@alupssuclife.com.

Am l able to cancel my order?+

Kindly reach out to our customer service team at support@alupssuclife.com.

RETURNS & REFUNDS

What is your return policy?+


We have a 30-day return policy. You have 30 days after receiving your item to request a return.

What items are eligible for a return?+

To be eligible:

  • The item must be in the same condition as received (unworn or unused, with tags).
  • It must be in its original packaging.
  • You need a receipt or proof of purchase.
How do I start a return?+

Contact us at support@alupssuclife.com. If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

What should I do if my item is damaged, defective, or wrong?+

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Can I exchange an item?+

We recommend returning the item first. Once the return is approved, you can make a separate purchase for the new item.

When will I get my refund?+

After we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are processed automatically to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to post the refund. If it’s been more than 15 business days, contact us at support@alupssuclife.com.